Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.
As an Advocacy Support Specialist, you will be primarily responsible for providing support to branch advocacy staff. The Advocacy Support Specialist will support advocates and provide education in the community, while functioning as a liaison between Bethany advocacy staff and the community. This position will also support the branch with administrative office needs.
ESSENTIAL JOB RESPONSIBILITIES:
Provide support to the branch's advocacy
Provide support to clients, as needed
Conduct community outreach and education
Effectively and accurately document group participation and individual meetings
Participate in staff meetings and quarterly client case reviews
Conduct research and initiate engagement amongst community partners
Provide administrative support to the advocacy team
Perform administrative tasks, and other document gathering and filing
Receive and route incoming postal and inter-departmental mail
Coordinate correspondence with clients
Promptly address incoming calls and route to appropriate person
Register families for trainings and maintain training logistics
Issue approval certifications in a timely manner
Serve as the primary point of contact for general office IT support needs
Provide notary services to the branch office, as requested
Serve as the point of contact with the building landlord, as needed
Assist with developing the on-call schedule
Maintain adequate inventory of office supplies, and order supplies in accordance with approved budget
May be required to perform basic bookkeeping and accounting functions; as needed
May be required or asked to participate in a Bethany sponsored donor engagement event.
Bachelor's level degree in Human Services or related field of study from an accredited college or at least three (3) years of experience in a child welfare or human services agency
At least two (2) years of experience in child welfare or human services agency, preferred
Must be at least 21 years of age to operate a vehicle on behalf of the agency
Bi-lingual: English/Spanish may be preferred based on geographical location
Excellent verbal and written communication skills
Exercise a high level of confidentiality
Must have an ability to provide excellent and compassionate customer service
Must be reliable with time sensitive deadlines and tasks
Work well under pressure and adaptable to change
Must be a team player with a collaborative attitude
Computer and typing skills sufficient to perform essential job functions
Active motor vehicle license and a reliable vehicle with adequate insurance coverage
Pass a criminal history screen, including state and local child protection agency registries
Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.
We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.