Please note that an OFFICE COMMUTE to Orlando is required for this vacancy.
SWM is currently looking to fill a vacancy for a customer service associate to join our on-site team. This person will drive customer satisfaction by assisting customers with their needs and selling them the best products and services to meet those needs.
CSR - Customer Service Representative Responsibilities:
Manage in-store customer communications - Greeting customers and address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
CSR - Customer Service Representative Requirements:
Bachelor’s degree preferred
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Vacancies are limited. Please submit your application ASA