Precision Door of New Jersey


Job Information


This role will be responsible for the day to day managing and fielding of communication with customers to ensure satisfaction, company, and personal growth. Additional Duties and Responsibilities for this position will be to:

  • Interact with customers in response to inquiries, concerns, and requests about our products and services
  • Deal directly with customers either by phone or electronically
  • Become proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)
  • Respond to and resolve customer issue(s)
  • Keep records of customer interactions and transactions
  • Communicate and coordinate with internal departments
  • Demonstrate product knowledge, problem solving and documentation skills
  • Manage business reviews both orally and electronically via the internal and external channels
  • Ensure timely arrival to work in order to facilitate calls
  • Participate in ongoing training
  • Willingness to cross-train in other areas
  • Other duties as assigned
. Requirements:
  • High school diploma or equivalent is required; some college a plus
  • 1-2 years in a previous, heavy volume customer service role preferred
  • Must have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plus
  • Must demonstrate proficient phone skills and attention to detail
  • Must be available to work at least one of the weekend days (Saturday or Sunday)
  • Appropriate office attire required
  • Bilingual English/Spanish is a plus

Precision Door of New Jersey