Child Care Aware of Missouri's mission is to raise the quality of early child care educational experiences in Missouri by improving child care services - through training, education, quality standards, coaching, and business support. We are a statewide child care resource and referral agency.
Duties
As part of this grant funded position, CDA Scholarship Project daily operations include:
Management of daily operations and supervision of the CDA project and its staff, ensuring deliverables of all contracts and grants are accomplished within prescribed time frame and funding parameters.
Communication with and management of CDA Scholarship participants' accounts.
Data collection and review in relation to the CDA credentialing process.
Daily support of CDA Scholarship participants via phone and email.
Communicate the components and value of the CDA Scholarship Project via phone and email.
Use CDA Scholarship Project database to maintain all participant data, including applications, contracts, forms, reimbursements, and invoices.
Provide coaching/counseling and resources to participants toward completion requirements of the CDA project throughout their enrollment.
Provide outstanding customer service including phone calls and emails answered in a prompt, courteous and polite manner with a positive and unbiased tone.
Assist in implementation of customer service software such as texting, surveys and social media testimonials.
Promote the Mission, Vision and Why of Child Care Aware of Missouri.
Engage in other duties, as assigned.
Reports to the Assistant Director of CDA Scholarship Project
Requirements
BA/BS in early childhood education, child development, or closely-related field
At least 2 years of experience in early childhood management, customer service or work in higher education
Experience with the Council for Professional Recognition and the Child Development credential preferred
Strong creative and professional writing skills
Excellent interpersonal and communication skills in both program and outreach settings, to include active & reflective listening, listening without judgment, and patience
Excellent organizational skills with strong attention to detail and problem-solving abilities
Drive to make a difference in the life of children and families
Independent and self-motivated, able to comply with and enforce deadlines in adherence to project specifications
Energetic team player with strong ability to work in a fast-paced environment
Capable of handling multiple tasks with competing priorities under minimal supervision
Able to think critically and exercise independent judgment and discretion
Results-oriented and solution-focused with a problem-solving attitude
Proficiency with Microsoft Office products Ability to lift 30 pounds
Benefits
Benefits include:
Company contribution to 401k vested 100% at time of hire.
Company paid medical, dental, vision, long term disability and life insurance with a small employee copay.
Accrue 2 weeks vacation and sick time during first year.
Flexible schedule. (Company paid benefits add approximately $8,800 in value to the total compensation package.)
