Summary: This position is responsible for ensuring the safe, competent, timely and cost-effective service on all Client Technology equipment and operating system. Responsible for the supervision of the Client Technology team.
Supervises daily operations of team of engineers and analyst in daily operations, time and attendance, orienting, evaluating, development and education initiatives. works closely with department manager to monitors the team's adherence to department procedures, standards, and policies.
Identifies areas for improvement, develops improvement programs and monitors the implementation to increase process efficiency.
Collaborates with leadership within the department and organization ensuring proper project management, reporting, and standards are followed, serving as lead for assigned duties or projects.
Supports and provides expertise to the team as it relates to administration of complex environment, trouble shooting, and problem identification, resolution.
Oversees the installation and configuration of complex systems and equipment according to business needs and objectives from management. Ability to serve as Project lead for assigned duties.
Builds and maintains relationships with IT Management and customers and vendors.
Manages infrastructure, applications, for our clients, providing installations, upgrades, patches to provide the organization with up-to-date capabilities.
Monitors departmental contracts, and vendor relations to facilitate effective and efficient utilization of services, and resources.
Ensures all documentation is maintained and knowledge base is updated for support staff.
Oversees the coding of individual modules and complex functions, as well as aspects of data conversion necessary for operations.
Competencies and skills: Essential:
STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
CONSTRUCTION PROJECT MANAGEMENT: Manages the organization's construction projects from planning through to completion.
IT APPLICATIONS: Implements and administers applications for IT systems.
VENDOR SELECTION & MANAGEMENT - INFORMATION SYSTEMS: Manages the selection, utilization, relationship and performance of outsourced resources and services.
ACCURACY: Completes work assignments within established quality and/or quantity standards.
DEVELOPING RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.
PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
BUILDING A BUSINESS CASE: Justifies project, equipment, or staffing expenditures by identifying cost, outcomes, and impact on related initiatives.
LEADING STRATEGY: Drives development and supports implementation of corporate and business line strategies aligned with the organization's overall strategic objectives.
Education specialization: Essential:
Education equivalent experience: Essential:
Information Technology, or related field. Relevant work experience may substitute for education requirement.
Other information: Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: Minimum 3 years of relevant experience.
Working conditions: Essential:
Bending and Stooping 40.00%
Keyboard Entry 60.00%
Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%
Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%
Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%
Pushing or Pulling 26 - 75 lbs Non-Patient 40.00%
Pushing or Pulling > 75 lbs Non-Patient 40.00%
Repetitive Movement Hand/Arm 60.00%
Audible Speech 60.00%
Hearing Acuity 60.00%
Depth Perception 60.00%
Distinguish Color 60.00%
Seeing - Far 60.00%
Seeing - Near 60.00%
Computer Monitor 60.00%
Fire Risk 20.00%
Potential Electric Shock 20.00%
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.