The Help Desk Support Level 1 position is an entry-level position that provides technical support as IT relates to computer systems, hardware and software. This position is under the general direction of the IT Director while also receiving input from the Help Desk Support Level 2 position. Responsibilities include receiving and responding in a timely manner to requests over email, phone, chat or in-person for technical assistance with end user hardware (e.g., computers, phones, mobile phones, tablets, printers) as well as enterprise software solutions (e.g., Microsoft Office suite, Adobe, Zoom, Google Workspace) through a ticketing system. Excellent customer service as well as verbal and written communications skills required.
Required Knowledge, Skills, Abilities
Working knowledge of Google Workspace, Microsoft OS and applications including Office 365, Windows 10.
Experience with Mac OS and Apple iOS is a plus.
Ability to adapt within a rapidly changing environment.
Strong interest in learning new technologies and helping users with technical issues and questions.
The ability to articulate your thoughts in a clear and concise manner to both business users and IT staff through written correspondence, presentations and/or meetings.
Demonstrated team player, self-starter, and independent thinker.
Superior customer service skills, interpersonal skills, and work ethic.
Excellent verbal and written communication skills.
Basic understanding of computer parts (SSD/HDD, RAM, CPU, etc)
Consistent attendance and timeliness
Good understanding of troubleshooting process
Work is often performed in an inside, temperature-controlled environment and may require periods of sitting, composing written materials and communication with others in person or on the telephone.
Position also requires occasional work in outdoor environments.
Position requires the ability to walk outdoors and indoors and travel to multiple school locations.
Must be able to use basic office equipment including computer, tablets, phone and fax machines.
May occasionally deal with upset citizens or employees.
May be exposed to occasional noise and activity.
Essential Physical Requirements:
Ability to bend, stoop, twist, lift and grip. Occasionally lift or move up to 40 pounds. Regularly required to set up supplies, equipment and furniture as needed. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Milwaukee College Prep is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, and handicapped status in employment or the provision of services.
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