IT HELPDESK

Woongjin

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Job Description

Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines.

Roles & Responsibilities

  • Install and configure pc’s and mac’s, printers and peripherals within established standards and guidelines.
  • Install new hardware and software upgrades requested from users.
  • Analyze and solve technical problems by using problem-solving skills.
  • Conduct analysis and troubleshooting via telephone, email and using remote assistance.
  • Resolve technical problems with computing equipment and software.
  • Assist visitors and vips with the ongoing usability of pc, peripheral devices and software.
  • Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites.
  • Create and update microsoft-based os image and apple os x for internal usage.
  • Create and update pe bootable windows disc for deployment purpose.
  • Provide technical support for it services in conference rooms.
  • Assist employees in company events, such as exhibits.
  • Install and perform maintenance on proprietary system/s.
  • May be asked to lead projects and/or technology evaluations and make recommendations to management team.
  • Able to travel up to 20% to remote offices located in us.

Qualifications

  • 2 year degree or better or equivalent work experience with hs degree or military experience.
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment.
  • 3+ years of related experience.
  • Great customer relation skills.
  • Sensitivity to working with an ethnically, linguistically, and culturally diverse environment.
  • High level of organizational skills and attention to detail.
  • Knowledge of windows os in enterprise environment.
  • Understanding of pc technology (ms office, internet, windows).
  • Project management fundamentals.

Additional Information

Company Description

Woongjin, INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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