Job Information

IT Service Delivery Consultant

Richmond, VA

Please note this is an ONSITE ROLE

11 Month Contract - NO C2C

Must be a US Citizen or Green Card holder.

  • Work with vendors, end users, project teams to implement and troubleshoot solutions, some complex, with direction from the Cluster Leader.
  • Work with vendors involving business specific applications to manage and implement network configurations within the company/site environment.
  • Evaluates new technologies and work with IT architects and service providers to create standards, solutions in the infrastructure space.
  • Manage and support LAN, WAN and OMN Networks
  • Configure and manage firewalls
  • Install, configure, and manage Wireless Access points and related LAN equipment
  • Implement approved Network changes in accordance with applicable procedures
  • Analyze and diagnose network problems for a variety of users
  • Recommend corrective solutions to be applied to network hardware or software
  • Perform preventative maintenance tasks
  • Assist other groups in troubleshooting problems that require packet analysis or performance review
  • Create, publish, and maintain up to date and accurate Network documentation
  • Able to work in a fast-paced environment
  • 24x7 on-call support

1. Associate's or bachelor’s degree in Computer Science Information Systems or related area OR Certified network professional accreditation

2. Minimum of 5 years working experience as a Network Technician

3. In depth knowledge of WAN, LAN, TCP/IP, Firewalls, Routers, Switches and troubleshooting these devices

4. Outstanding organizational and time management skills

5. Ability to multi-task and work collaboratively

6. Familiar with ServiceNow - Desirable

7. Must be a US Citizen or Green Card holder.