FUJIFILM Irvine Scientific, Inc., is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in biopharmaceuticals, cell therapy, and regenerative medicine, assisted reproductive technology and cytogenetics, and industrial cell culture for the large-scale production of biotherapeutics and vaccines. FUJIFILM Irvine Scientific adheres to both ISO and FDA regulations and operates dual cGMP manufacturing facilities in California, USA, and Tokyo, Japan. The company’s consultative philosophy combined with expertise in cell culture and compliance provides customers with unique capabilities and support. For over 50 years, FUJIFILM Irvine Scientific has remained uniquely flexible and focused on media while becoming a strategic global leader in media products and services. FUJIFILM Irvine Scientific, Inc. is a subsidiary of FUJIFILM Holdings America Corporation reporting to FUJIFILM Holdings Corporation.
We are hiring an IT Support Supervisor. The IT Support Supervisor administers, maintains, analyzes, troubleshoots, and resolves issues within the IT environments, including hardware and software related components. Supports users and maintains user account information including rights, security and systems groups. Maintains remote access to network services for users and other sites. Supervises Support Team staff while they complete repairs and installations, providing training to new recruits, scrutinizing existing processes, writing reports, developing work schedules, and delegating tasks.
**
External US
Responsibilities:
Active Directory – Provides Active Directory management, maintenance, and support.
Supervise Support Specialist Team – Manage team schedules, training, tasks, while providing escalated support for technical issues
Remote Services and Access
Ensure that remote access services are functional, provide users with assistance to configure and deploy remote access.
Maintains, monitors, and administers users, systems, and remote access Worldwide.
Assist sales reps with connectivity, application support, and remote assistance.
Network Application Support - Supports the users and application environments, including Windows and Apple Operating Systems.
Department Support – Support planned/unplanned moves of users/departments IT equipment.
General
Submitting information for purchases and budgets.
Protects organization's value by keeping information confidential.
Provide secondary support and assistance within the IT department.
Create and maintain documentation and desktop instructions for all routinely performed tasks.
Experience/ Education:
BS/BA in Computer Science or equivalent experience
Minimum of 5 years in the following:
Active Directory Administration
Network design, configuration, troubleshooting and performance tuning
End user support
Major desktop applications, network monitoring tools (OTS and open source), Windows and Apple iOS/MacOS operating environments; knowledge of equipment associated with duties is required.
Microsoft Systems Administration
Skills or Certifications:
Microsoft Active Directory
Disaster Recovery / Planning and Testing
Microsoft 365 Administration
Ability to speak and read English
Good oral and written communication skills
To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
