IT SUPPORT TECHNICIAN

The Faulkner Automotive Group

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Job Information

Job Description:

The Faulkner Automotive Group is looking for an IT Support Technician to join our team! Faulkner is a place you can establish a career and grow with the organization. We provide training to all of our employees and offer continued growth opportunities for those that have excellent talent, energy and ambition to succeed. We offer a top-tier benefits package to all full-time employees, including Medical, Dental, Vision, 401K plus company match, Employee Referral Bonuses and Paid Vacation.

As an IT Support Technician, you will support multiple sites throughout Harrisburg, Mechanicsburg, Lancaster, and surrounding areas. The IT Support Technician will be responsible for day to day operations and troubleshooting multiple sites both remote and on-site. Duties may require addition travel to the greater Philadelphia area and Bethlehem. Environment is MS Windows based with varying mobile technologies site to site.

The schedule is Monday through Friday, 8:00am - 5:00pm. Weekend or after-hours work may be required to support business functions.

Become part of the Faulkner Family and join our team!

Job Responsibilities

  • Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
  • Assist with project implementation across business units
  • Procure and/or install requested hardware and software in a timely basis and ensure new hires, transfers, etc., are provisioned with necessary equipment
  • Provide remote/smart hands assistance for network, application, and/or production onsite systems
  • Performs various audits including local admin audit, deletion of terminated user's equipment, switch capacity, inventory, etc.
  • Keep asset inventory management system up to date
Job Requirements

Applicants must be at least 18 years old and have the following:
  • High School Diploma or Equivalent
  • 1-2 years of relevant IT Support experience
  • Strong diagnostic and problem-solving skills
  • Excellent communication, teamwork, and customer service skills
  • Network component familiarization / connectivity
  • Office 365
  • Document Procedures
  • Networking - DNS, DHCP, TCP/IP
  • Endpoint Protection
  • Basic network troubleshooting experience
About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 30 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace

The Faulkner Automotive Group