IT SUPPORT TECHNICIAN

Bolton & Menk

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Job Information

IT Support Technician
Category Professional
Description

Bolton & Menk is a consulting engineer firm with over 70 years of experience serving the Upper Midwest and beyond. We are made up of planners, engineers, designers, technicians, and more who work hard to improve communities around us. As a Star Tribune Top175 Workplace, this is a fantastic opportunity to work with a great team of professionals. We have an opportunity for an IT Support Technician to join our IT Work Group and help support our 6 Iowa office locations and assist employees firm-wide with technical support. This position will be located out of our Mankato location.

As an IT Support Technician you will help support and maintain in-house computer systems, networks, desktops and peripherals for our growing firm of over 750 employees. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and software, while ensuring optimal performance. In this role you will also troubleshoot problem areas in a timely and accurate fashion, while providing end user training and assistance where needed.

What we are looking for:

  • Associate's degree and experience in a related computer field or 5 years relevant work experience.
  • Knowledge and hands on experience with networks, servers and PC hardware/software/operating systems
  • Hands-on troubleshooting/support experience
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Knowledge and hands on experience with printers and copiers (HP and Cannon preferred).
  • VOIP Phone Systems experience (preference to Mitel/ShoreTel)
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into issues and products as required
  • Effective interpersonal skills and relationship-building skills
  • Strong customer-service skills
  • Prolonged concentration on PC monitor and keyboard use and ability to lift up to 75lbs
  • Valid license and reliable transportation
  • Willingness and ability to travel to and work from any/all of our locations as needed
Additional Pluses:
  • SharePoint support/design
  • Office 365
  • Cloud Computing
  • SCCM
  • Virtualization (preference to VMware)
  • AutoCAD
  • GIS
  • Trimble Products
WHY BOLTON & MENK?

Work with a creative and hardworking team, who believe in client satisfaction and building relationships. For over 70 years Bolton & Menk, Inc. has served public and private clients in the Upper Midwest with comprehensive planning, design and construction engineering and surveying services. The employees at Bolton & Menk are seeking hard working and ambitious co-workers to join us to deliver tomorrow's leading infrastructure projects. Bolton & Menk is employee-owned, is ranked among ENR's Top 500 Design Firms and is a Star Tribune Top175 Workplace in Minnesota. With over 700 employees and 26 offices in Minnesota, Iowa, North Dakota, North Carolina, and South Carolina, there are always new challenges and career development opportunities available.

OUR BENEFITS

At Bolton & Menk, we value our people and provide an exceptional Total Compensation and Benefits Package to protect our most valuable asset. We are committed to the well-being of our employees and their families. Perks of being a Bolton & Menk employee include peace of mind with our benefits package and competitive compensation plan, flexible schedules and career development opportunities. Learn more here:

We're Social! Connect with us on Twitter @BoltonandMenk or on Facebook at BoltonandMenk

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Bolton & Menk does not accept unsolicited resumes from individual recruiters or third-party agencies in response to Bolton & Menk job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Bolton & Menk Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Bolton & Menk Talent Acquisition team.

Bolton & Menk, Inc., is an Equal Employment Opportunity / Affirmative Action Employer.
Location Mankato
About the Organization Work with a creative and hardworking team, who believe in client satisfaction and building relationships. For over 70 years Bolton & Menk, Inc. has served public and private clients with comprehensive planning, design and construction engineering and surveying services. The employees at Bolton & Menk are seeking hard working and ambitious co-workers to join us to deliver tomorrow's leading infrastructure projects. Bolton & Menk is employee-owned, is ranked among ENR's Top 500 Design Firms and is a Star Tribune Top175 Workplace in Minnesota. We have 24 offices in Minnesota, Iowa, North Dakota, North Carolina, and South Carolina, there are always new challenges and career development opportunities available.

We're Social! Connect with us on Twitter @BoltonandMenk or on Facebook at BoltonandMenk
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Bolton & Menk