IT TECHNICIAN - TIER 1

Master Solutions Inc

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Job Description

The ideal candidate will approach their work with a high level of professionalism, a love for learning, and a proficiency in building and expanding computers and networks. They will possess excellent phone and computer skills, create positive client interactions, and bring an enthusiastic team spirit to the support of our customer's technology needs.

Roles & Responsibilities

  • Responding to and resolving technology issues reported by clients and alerting systems.
  • Following procedures for diagnosing and resolving issues.
  • Work on projects individually or as a team.
  • Maintaining records of work performed and client documentation.
  • Able to install, configure, and troubleshoot workstations, printers, and other peripherals.
  • Familiar with basic network hardware.
  • Familiar with microsoft office products.

Qualifications

  • Aligns with company vision and values.
  • Strong troubleshooting and critical thinking skills.
  • Ability to prioritize and meet deadlines.
  • Able to travel to client sites as required and transport equipment with own vehicle.
  • Able to lift 50 pounds.

Benefits

  • Sign-on bonus.
  • $20 - $24/hr, commensurate with experience and skills.
  • Paid overtime is often available.
  • Paid time off starting at 10 days/year.
  • Paid holidays.
  • Insurance coverage.
  • 401k plan with company match.
  • Mileage reimbursement for travel to clients.
  • Use of company laptop.
  • Use of company phone.

Additional Information

If you're just “looking for a job,” you need not apply. Do you love solving problems and have a passion for nurturing solid customer relationships? Are you energized by innovation and staying on top of the latest technologies? If so, we'd like to talk to you.

Master Solutions, a fast-growing, innovative, and stable provider of a full range of IT consulting services located in Naperville IL, is seeking an IT Technician - Tier 1 to join our team, help us to continue to build a great place to work, and provide top notch service to our clients.

Reporting directly to the Manager of Customer Satisfaction, the IT Technician - Tier 1 will handle a variety of tasks to assure that our clients' technology environments are operating smoothly. This is an exciting opportunity for an experienced individual with great troubleshooting and analysis skills to provide solutions-based network and computer support for a wide variety of client companies.

Master Solutions, Inc. has been in business for 24 years, serving small and medium-sized businesses in the Chicago area in multiple industries and are enthusiastic about what's on the horizon. We are located in Naperville, Illinois.

Join a great team, receive training from seasoned veterans and get a tremendous amount of hands-on experience. Operate as a key player on the front lines with our clients, equipping them with the technology they need to achieve their organizational objectives.

PI171817469

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