Network Engineer I

Greene Resources

Job Information

Job Description

Job Number: 43005

Network Engineer I

Job Description:

Our client, is in need of a Network Engineer I, who will monitor the store and remote site communications using network monitoring tools, performs third level diagnostics and problem determination to communication issues, works with internal departments and vendors to resolve communication issues, monitors Local Area Networks for quick escalation to appropriate departments


Utilize network monitoring and management tools for the identification and isolation of individual and enterprise issues. Once the problems have been identified, employ other departments and or vendors as necessary to resolve the problem including any obtained skill to resolve the issue. Assist in maintaining all documentation including capacity planning, utilization reporting, standards and procedures etc. Perform problem diagnosis and resolution as required

Be able to perform all administrative functions of current network monitoring and management tool-set, assuring that all aspects of the maintenance and backup processes are being completed. Review the system parameters for additional add-ons, equipment, monitoring resources, and tuning of the monitoring systems for fast / accurate resolution of problems

Research and coordinate with internal and external parties to find solutions to advanced network, application, and connectivity problems

Test and evaluate network systems to eliminate problems and make improvements

Generate reports, diagrams and presentations as needed

24 x 7 on call rotation for break / fix activities

Document and update issue resolutions as well as technical and end-user instructions, procedures and policies

Monitor and manage network resources and administer changes when necessary

Utilize the current Help Desk software. Respond promptly to all trouble tickets assigned to network engineering. Provide follow-up, whether written or verbal to all departments as to the status of outstanding tickets and issues.

Work with other support departments to fine tune the monitoring support. This would include the EOC, LAN, TeleTech, and any future departments that support the Advance infrastructure

Use any means necessary to diagnose problems whether it is hardware and / or software tools. Be familiar and fluent in the operation and use of the Network General Sniffer and Protocol Analyzers in the resolution complex problems

Maintain all documentation including capacity planning, utilization reporting, standards and procedures etc. Create decision trees for internal use and the use of other key support departments. Document any new ways for problem detection, isolation, and determination. Create and maintain baseline information on all networks. Use the baseline information and extrapolations to forecast and redline network parameters

Education Requirements:

Associate degree or equivalent combination of education and experience

Cisco Certified Network Analyst (CCNA) desired

Network Associates Sniffer Certification or equivalent desired

Desired Background/Skills:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Other Information:

Location Roanoke required

Length Through end of August 2022 with potential to extend

Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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