The Order to Cash Regional Legal Recovery Manager role manages the day to day functions of all legal collection activities for their assigned business units. This position is responsible for managing a portfolio of accounts and implementing strategic initiatives for the legal placement and recovery of debt with an internal legal recovery team and outside collection agency and attorney firms.
The position reports directly to the Global Order to Cash Director.
Manages collections functions for assigned NA business units with the goal of achieving cash collection and past due reduction targets.
Manages relationships with internal stakeholders and prioritizes the customer relationship and resolution of issues prohibiting payment.
Executes collection policies and procedures for their respective business units.
Oversees the legal recovery group in the Philippines, for their functional business units.
Makes decisions on legal recovery actions for a large volume portfolio of late stage collection accounts.
Manages and approves actions including settlements, payment plans and write offs.
Coordinates the Non-Pay Shut Off process.
Oversees, supports and tracks the effectiveness of internal recoveries and outside legal/collection agencies.
Oversees the handling of customer bankruptcy filings.
Provides leadership and second level support to their functional business unit teams.
Supports the Regional Collections process.
Advises management of customer delinquency, disputed invoice and bad debt trends.
Collaborates with senior sales, legal and finance managers to resolve delinquent balances generated by major customers.
Advises the legal department on customer receivable issues.
Participates in best practice knowledge sharing.
Presents financial information (e.g. Recovery, bad debt expense, aging reports, allowance for doubtful accounts, trending) to management.
Provides receivable forecasts for the businesses
Assists in developing collections and receivable solutions.
Participates in the development, coaching and mentoring of staff.
Complies with SOX policy at all levels.
Bachelor's degree or equivalent experience.
Minimum of 7-10 years of experience in collections and accounts receivable within high volume public/private sectors.
Experience in late stage past due recoveries and/or legal recovery actions.
Strong organizational, planning, communication, and presentation skills.
Strong Excel literacy.
Experience with collections management software, Robotic Process Automation and/or AI technology.
Ability to develop and maintain strong relationships with co-workers that enhance the quality and efficiency of work produced.
Ability to manage and lead within a changing environment.
Demonstrated ability to provide effective management of a diverse group.
Demonstrated ability to work with databases, including developing queries and producing accurate reports.
A secondary language (Spanish, French, German) is desirable but not necessary
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact firstname.lastname@example.org or if you are based in the US you may also contact us on 1.855.833.5120.