Work Flexibility: Onsite
Stryker is currently seeking a Post Market Product Complaint Analyst to join our Joint Replacement Division to be based at the Robotics Innovation Center in Weston, FL. This role is on-site and candidates should be within commutable distance to Weston, FL.
Who we want
Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
Data translators. Highly effective communicators who can transform data findings into recommendations to compose reports and executive level presentations.
Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete.
Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to develop new ideas into reality.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
What you will do
As the Post Market Product Complaint Analyst, you will perform preliminary analysis and data gathering for complaint investigations. You will input data into investigation templates and complaint databases. You will process and monitor product defect complaints. You will address and expedite product complaints under the company's complaint policy and procedures and ensures compliance with regulatory agencies. You will monitor complaint activity and provide suggestions to appropriate company authorities to modify existing manufacturing or packaging process based upon pattern and related analyses. You will maintain unified product defect investigation operating procedures.
Interface with health care providers, sales representatives and patients regarding complaint investigations.
Complete complaint investigation templates.
Process devices through the on-site decontamination facility
Perform preliminary analysis of complaint investigation devices.
Generate and analyze metrics and make recommendations as required to Quality Engineers.
Assist Quality Engineers with tasks related to complaint investigations.
Learn existing product portfolio and business procedures.
What you need
A minimum of a Bachelor’s Degree is required; preferably in an Engineering or Sciences focus.
Experience in a Regulatory or Quality role preferred.
Experience in a regulated manufacturing environment is preferred.
Demonstrated problem-solving and troubleshooting skills.
Ability and versatility to manage changing priorities and workflow for multiple projects and deadlines.
Demonstrated ability to respond to the urgent needs of the team, with proven track record of meeting deadlines.
Demonstrated ability to effectively work cross functionally with other departments including Operations, Product Development and Marketing and Quality.
Demonstrated problem-solving and troubleshooting skills.
Demonstrated ability to exhibit a positive, energetic approach to teamwork.
Proficient with Microsoft Office and ability to learn Corporate systems.
Ability and versatility to manage changing priorities and workflow for multiple projects and deadlines.
Travel Percentage: 10%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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