The Principal Conversational UX Designer leads product design and documentation, partnering with the wider team to deliver innovations in our Interactive Voice Response (IVR) systems and chatbots. As an instrumental member of our Inbound Customer Engagement team, the Principal Conversational UX Designer will be both hands on and provide strategic guidance in creating user-centered, conversational experiences for Walgreens customers, patients, and prescribers. Responsible for style guides, persona, design collaboration meetings, prototyping and customer research. This role will work on multiple projects simultaneously and requires creativity, flexibility, and the ability to work both independently and with multi-disciplinary teams.
Leads the development of the definition of suite of products designs and documentation for the UX style guide patterns and behaviors. Creates visual assets using our style guide. Creates hi-fidelity prototypes, wireframes, design concepts that present content and functionality with intuitive clarity and balance. Delivers prototypes and wireframes using and augmenting pattern library.
Evangelize and leads design thinking via design sprints and other collaborative activities. Creates prototypes for research and internal communication. Transforms and reimagines the digital experience by delivering value to customers in innovative ways.
Articulates, inspires, and lead agile teams with a directional yet pragmatic design strategy.
Leads and presents designs during internal bi-weekly design reviews as well as mostly leadership design reviews. Presents and defends concepts with concrete tactical rationale.
Leads product team support with any user experience needs throughout during different phases of the project (planning, pre-work, elaboration, and post work). Participate in customer insight studies and usability testing.
Collaborates on daily basis with product owners, business analysts, system analysts, and scrum teams to ensure quality and consistency.
Strives for innovative solutions understanding platform constrain, technical program level limitations.
Partners with design authority to ensure suggested solutions meet with technical expectations and limitations. Partners with senior members of Product, Marketing, Engineering and other internal stakeholders to ideate the next generation of products/services.
Participates in documenting UX WOW, best practices, and style guide exceptions.
Partners with research team to validate concepts and design solutions.
Stays abreast of business and emerging technologies quickly by building on previous knowledge and experience.
Performs as a visual storyteller and proficiently convey early design approaches on paper or whiteboard. Performs as a key member of the digital design team, plans, and executes designs that extend past digital into the store setting.
Utilizes qualitative and quantitative methods to understand customer needs, worries, and habits.
Navigates constraints, ensures design quality throughout implementation, and manages multiple projects while consistently delivering on time.
Guides more junior designers, playing an advisory role on their design studies.
Leads and mentors less experienced designers.
External Basic Qualifications
Bachelor's Degree and at least 5 years of design experience with focus on software, web applications, and mobile apps OR a High School Diploma/GED and at least 8 years of design experience with focus on software, web applications, and mobile apps
Experience working with software project, management practices, development practices, and agile methodologies.
Experience with conceptualization, visualization, design.
Experience creating wireframes, and/or other visual artifacts.
Experience with user interface design patterns and UCD methodologies across multiple platforms.
Experience working with User Center Design processes.
Experience working with agile methodologies.
Experience with graphic creation software, such as Axure, Adobe Photoshop, and/or Illustrator.
Experience working with project management tools, such as Confluence.
At least 2 years of experience contributing to financial decisions in the workplace.
At least 2 years of direct leadership, indirect leadership and/or
cross-functional team leadership. * Willing to travel up to 10% of the time for business purposes (within state and out of state).
Bachelor or Master's Degree in Human Computer Interaction, Interaction Design or related field.
Extensive experience in the development and training of Natural Language Understanding (NLU) models
Experience with prototyping, user experience, and usability research, and analytics
Experience with large-scale, technology-heavy, voice channel systems (IVR, CTI, ACD/PBX, CRM)
Experience with both Interactive Voice Response (IVR) systems and Chatbots
Fluency or near-fluency in Spanish
The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. In Colorado, an employee in this position can expect a salary/hourly rate between $110,340.00 and $ $196,200.00 plus bonus pursuant to the terms of any bonus plan, if applicable will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits. Walgreens will provide applicants in other states with information related to the positions, to the extent required by state or local law, by calling 1-866-967-5492.