Bike Therapy


Job Description

Interact with customers and provide exceptional customer service; educate customers about bicycles, bicycle accessories and clothing, and any other cycling-related products or services in the store.

Roles & Responsibilities

  • Provide a positive and excited one-of-a-kind customer experience.
  • Share product knowledge and enthusiasm for bikes with customers.
  • Familiarity with all brands of parts and accessories we stock.
  • Direct customers through entire new bike sales process.
  • Build and maintain relationships with customers.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Merchandise product according to sales plan.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Demonstrate use or operation of merchandise.
  • Complete a multitude of daily housekeeping and office tasks: opening/closing, cleaning, inventory.


  • Minimum 1 year experience preferred working as a retail sales associate.
  • Previous bike shop sales experience preferred.
  • Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service.
  • Strong attention to detail.
  • Ability to maintain open and positive relations with employees and customers.
  • Interest in developing own skills and knowledge.
  • Availability to work a flexible schedule based on business needs, including evenings and weekends.
  • Physical demands:.
  • Able to sit or stand and walk throughout the scheduled work shift.
  • Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Able to lift and/or move up to 60 lbs.
  • A strong candidate will have 1-2 years retail experience in a bike shop with a strong understanding of bicycle categories.


  • Awesome, fun work environment with like-minded bike enthusiasts.
  • Competitive earnings, including bonus opportunities.
  • Paid vacations (full-time staff ).
  • Paid holidays (new years, july 4th, labor day, thanksgiving, christmas).
  • Medical insurance available (full-time staff ).

Additional Information

Bike Therapy, Morgan Hill's award-winning retail bicycle shop, dedicated to improving everyone's bike riding experience, is seeking quality full-time and part-time sales staff to be our face to our riding community. Enthusiasm for bicycles and strong interpersonal skills are a must.

You will help every customer by discovering their needs and finding the products and services that gives them the best cycling experience possible. You will have a focus on exceeding customer expectations and sales goals. All in a fun, welcoming, and fast paced environment! A passion for cycling, knowledge of bicycles, and a proactive and positive attitude are qualities at the top of our list!

About Us

Bike Therapy, Morgan Hill's award-winning retail bicycle shop, is here to help everyone between the ages of 2 and 99 to discover the joys of pedaling, on the trails or on the road!

Our amazing staff is made up of people who love bicycles, the outdoors, and helping make IT easy for you enjoy both. With many years under our collective belts, we strive to continuous improve and proved the best possible experience to you, our riders. Several of us hold certifications from Retul Fit, service certifications in the Service Department, and all of us have a passion to help you find the right bike for you.

We aim to make every part of the cycling experience enjoyable and fun, from choosing the right bike and gear for your needs, to making sure IT fits correctly, to fixing IT, learning how and where to ride, watching biking movies and interesting talks, making friends who ride, and riding together.

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