Job Description

The ePMO team supports complex, cross-functional, delivery of products and services for the enterprise by providing people, processes and Tools that enable on-time project/program delivery.

SquareTrade is looking for a Senior IT Project Manager, who is passionate about the PMO and the project management discipline. They will work within the ePMO team to deliver high quality, cross-functional IT projects on-time and within budget.

Roles & Responsibilities

  • Work collaboratively with cross-functional stakeholders, it management, it team members, and external vendor resources to deliver programs on time and budget with highest quality.
  • Manage portfolio of it projects to drive visibility of status, risks, dependencies, and capacity.
  • Plan projects in detail and work with resource managers to acquire and schedule human and technical resources.
  • Determine critical path and track dependencies on partners, vendors, and other 3rd parties and effectively influences successful dependency resolution.
  • Communicate status, issues and risk across key stakeholder groups; always monitoring project health and assessing the needs of the team.
  • Prepares and presents milestone reviews to upper-level management with input from project teams.
  • Hold teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members.
  • Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for project management.


  • 8+ years proven experience managing complex projects to successful completion including the ability to navigate complex environments and work with interdisciplinary teams and effectively communicate priorities, delivery expectations, risks and concerns to senior management.
  • Bachelor’s degree or equivalent experience.
  • Thorough understanding of project management methodologies and best practices including scrum, agile and waterfall.
  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
  • Proven ability to work in a matrix-style organizational structure to motivate and influence others.
  • Excellent verbal and written communication and persuasion skills.
  • Strong organizational and team-building skills.


  • Excellent benefits (medical, dental, vision, life, disability, and more).
  • Flexible pto.
  • 401k with employer matching plan up to 5% of salary.
  • Hsa with employer contribution.
  • Paid parental leave.
  • Monthly internet reimbursement directly in your paycheck.
  • Monthly wellness allowance.
  • Open access to mental health resources including therapy and coaching for employees and dependents.
  • Generous work-from-home set-up allowance.
  • Paid volunteer time to give back to the community.
  • Access to a diverse array of employee resource groups.
  • Flexible and hybrid work schedules.
  • Development and career growth opportunities.

Additional Information

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

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