As Client Relations specialist is you partner with new owners, Contracts & Deeding, Sales and Club (Customer Service) support to ensure operations proceed smoothly for all involved!
This role is responsible for assuring new owners understand their paperwork and contracts and that owners have all the information they need to feel comfortable with their purchase. You are also responsible for working closely with sales staff to maintain a high quality of customer service throughout the sales process and after the sale is closed. Be part of a high quality team that offers outstanding client services!
Work with Sales Team and Third Party Vendor to schedule all mobile notary appointments. Scan and email documents to Notary for signings
Assist Notary on explaining purchase documents to owners over the phone, such as Club rules and regulations, Hilton Loyalty Program, interest rates, loan payments and terms to assure they have all the information needed to feel comfortable with their purchase
Review scanned copies of all signed documents for completeness and accuracy
Continuously track documents to ensure they get to their correct destination in a timely manner
Receive original signed documents, ensure completion and accuracy and flip deals in Chorus by confirming Critical Documents have been received
Order, maintain inventory, prepare and send all owner kits and POS's to Purchasers
Enter ACH/ACC information for contracts with loans
Resolve any open issues preventing a contract from PTO or recording
Process FDI modifications
Directly responsible for follow up and post-sale client contact (phone/email) to maintain a high quality of client services and to assist in the reduction of cancels and kicks.
Act as primary contact with Purchaser up to contract closing, assisting owners with making reservations, and answering questions regarding HGV program
Submit shipping and Notary invoices to Business Management
Provide updates to Sales Team on status of Contracts in process. Assist on maintaining teams volume reporting
Uphold and abide by all Quality Assurance Standards including Corporate and Site Business Management Policies and Procedures
What are we looking for?
High School Diploma
2+ years hospitality/guest service experience
Availability to work evenings, weekends and holidays.
Excellent communication and interpersonal skills
Proven ability to collaborate and work on a team
Previous Timeshare/Vacation Ownership experience
Current Notary Public
3+ years of hospitality/guest service experience with problem solving skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.