Hilton Grand Vacations


Job Information

Job Description

HGV now offers Day One Team Member Benefits!!

As Client Relations specialist is you partner with new owners, Contracts & Deeding, Sales and Club (Customer Service) support to ensure operations proceed smoothly for all involved!

This role is responsible for assuring new owners understand their paperwork and contracts and that owners have all the information they need to feel comfortable with their purchase. You are also responsible for working closely with sales staff to maintain a high quality of customer service throughout the sales process and after the sale is closed. Be part of a high quality team that offers outstanding client services!

Additional Responsibilities:

  • Work with Sales Team and Third Party Vendor to schedule all mobile notary appointments. Scan and email documents to Notary for signings
  • Assist Notary on explaining purchase documents to owners over the phone, such as Club rules and regulations, Hilton Loyalty Program, interest rates, loan payments and terms to assure they have all the information needed to feel comfortable with their purchase
  • Review scanned copies of all signed documents for completeness and accuracy
  • Continuously track documents to ensure they get to their correct destination in a timely manner
  • Receive original signed documents, ensure completion and accuracy and flip deals in Chorus by confirming Critical Documents have been received
  • Order, maintain inventory, prepare and send all owner kits and POS's to Purchasers
  • Enter ACH/ACC information for contracts with loans
  • Resolve any open issues preventing a contract from PTO or recording
  • Process FDI modifications
  • Directly responsible for follow up and post-sale client contact (phone/email) to maintain a high quality of client services and to assist in the reduction of cancels and kicks.
  • Act as primary contact with Purchaser up to contract closing, assisting owners with making reservations, and answering questions regarding HGV program
  • Submit shipping and Notary invoices to Business Management
  • Provide updates to Sales Team on status of Contracts in process. Assist on maintaining teams volume reporting
  • Uphold and abide by all Quality Assurance Standards including Corporate and Site Business Management Policies and Procedures


What are we looking for?

Required Qualifications:
  • High School Diploma
  • 2+ years hospitality/guest service experience
  • Availability to work evenings, weekends and holidays.
  • Excellent communication and interpersonal skills
  • Proven ability to collaborate and work on a team
Preferred Qualifications:
  • Bachelors Degree
  • Previous Timeshare/Vacation Ownership experience
  • Current Notary Public
  • 3+ years of hospitality/guest service experience with problem solving skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton Grand Vacations