The Sr. Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems. Travel to other corporate sites may also be required.
Deliver high quality, sustainable, maintainable code.
Create unit tests and test automation to ensure quality.
Follow established department procedures, policies, and processes.
Design and present projects to improve current process and overall platform.
Manage time effectively working on one or more concurrent projects.
Attend meetings and training as required.
Works with system analysts and product management for the successful completion of a project.
Provides critical technical capabilities to the team and evangelizes those skills to others.
Leads team or mentors other developers as needed.
Functions as a Technical or Team Lead as needed.
Follow the company Code of Ethics and NICE inContact policies and procedures at all times.
Communicate in an effective and professional way with customers both inside and outside of the company.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
To Land This Gig You'll Need:
Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
6+ years experience in software development
Well established technical problem-solving skills.
Experience designing, developing, deploying and supporting RESTful APIs.
Experience with the Microsoft Suite (.NET Framework, Visual Studio) or other similar open source software stacks
Experience with developing services, clients and multi-threaded software.
Experience developing with SQL Server or equivalent
Excellent communication, problem-solving, and decision-making skills
Working knowledge of unit testing and test automation
Working knowledge of user stories and use cases
Working knowledge of object-oriented software design and design patterns.
Comfortable working in a fast-paced environment
Experience with Jira
Experience with automation/testing tools
Experience with/knowledge of agile development processes
Experience as a technical or team lead
Experience with telecommunications/telephony
Experience with call centers
Experience working in a CI/CD Environment
Experience with AWS technologies
ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.