International Staffing Consultants


Job Information

We have been engaged to find a Technical Account Coordinator with experience in customer service and order management for commercial products. This role supports multiple field sales staff and customer accounts with order management and fulfillment.

As Technical Account Coordinator, you will be responsible for order entry, order fulfillment and all order management related activities for electrical products and supplied. You will drive customer correspondence by delivering exceptional Customer Service both by phone, email and virtual meetings/conference calls.

Exciting new opportunity with a world leader in power-product innovations. Who Do You Know?

Technical Account Coordinator Overview:

  • Customer Service
  • Provide customers with high service level via phone and email, able to assess customer satisfaction ratings and feedback
  • Document activities and customer/field communications through a CRM tool
  • Facilitate proper and efficient information flow to meet or exceed customer needs and departmental goals
  • Work with finance team to resolve customer credit requests
  • Technical Support
  • Develop a deep knowledge base of product information
  • Prioritize customer demand to assist with improved product flow
Technical Account Coordinator qualifications:
  • BS degree or equivalent of experience
  • 1+ years of experience in technical customer service with commercial products
  • Experience in C360 Case Management, Vista, Mentor software and MS Office tools
  • Hands-on experience using CRM tools and SAP is a plus
  • Proven analytical and critical thinking skills
  • Strong communication, presentation and collaboration skills is a must
  • Passion for your work and providing an excellent customer experience
Industry: Customer Service, OEM, Power Components, Controls, Electrical

Job Code: j-463

Location: Asheville, NC

International Staffing Consultants