Reporting to the Manager, Volunteer Services the Volunteer Coordinator supports the Volunteer Program as the primary point of contact for volunteers at Hire Heroes USA. The Volunteer Coordinator will work with the Director, Manager, and other Coordinators to ensure clients are connected to the right volunteer for their unique situation; clients receive quality service; and volunteers are effective advocates for Hire Heroes. Coordinators spend the majority of their time managing multiple requests for volunteer assistance, communicating with clients and volunteers, scheduling requests, and following up with clients and volunteers once the request has been completed. The Volunteer Program mission is to successfully integrate the time and talent of external stakeholders into Hire Heroes USA programs and services, thereby advancing and enhancing the organization’s mission
Responsibilities
Conduct individual and/or group onboarding calls and information sessions for volunteers
Coordinate and schedule volunteer activities by communicating with clients, staff, and volunteers
Respond to clients and volunteers with exceptional customer service, ensuring timely and clear communications; work to resolve misunderstandings promptly
Use Salesforce reports and dashboards for efficient identification and sourcing of volunteers, tracking of requests, processing volunteers, and more.
Interact daily with other Volunteer Coordinators to ensure requests are fulfilled as efficiently and effectively as possible
Maintain accurate and current volunteer and client records to facilitate program evaluation, accountability, and enable volunteer recognition
Contribute to the development of the volunteer program, including projects and subprograms assigned by the Volunteer Program Manager. This may include and is not limited to recruitment of volunteers, researching other volunteer programs to identify best practices and areas for improvement, identifying new opportunities, and contributing to ongoing program support initiatives.
Answer questions from - and provide guidance to - staff and volunteers related to volunteer program activities, strategy, and opportunities, including annual office trainings
Support Hire Heroes USA program events, departments, and services as needed
Perform other tasks as directed
Requirements & Preferences
Bachelor’s Degree required
Demonstrated conflict resolution and interpersonal communication skills
Must be able to maintain clear, frequent, written and verbal communication
Ability to work independently or as a member of a team, while productively engaging others at varying levels of seniority within and outside Hire Heroes USA
Strong organizational and time management skills with exceptional attention to detail
Ability to manage competing priorities and multiple projects and initiatives at one time
Demonstrated experience working with volunteers preferred and passion for their successful integration into an organization’s mission
At least one year of work experience preferred
Experience with Salesforce database preferred
Work Environment/Physical Demands
General office environment; temperature controlled
Routinely uses standard office equipment, e.g. copiers, phones, computers
Sitting for extended periods of time
All applicants must upload both a cover letter and resume.
About this Company:
MISSION Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce. As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients.
VISION Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy.
CORE VALUES Integrity, Passion, Effectiveness and Collaboration
Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success.
Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients.
For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.
Hire Heroes USA is an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, gender, marital status, pregnancy, sexual orientation, gender expression or identity, domestic violence victim status, national origin, ancestry, disability, genetic information, military or veteran status, or any other protected factor. This policy applies to all terms and conditions of employment, including, but not limited to recruitment, hiring, assignment, promotion, compensation, training, leaves of absence and termination. Sexual harassment or harassment based on other protected group status, as defined by law is also prohibited.
